Why You Should Switch to a Business Phone System in 2022
Excellent communication within an organization is one of the most critical elements to succeed in today’s dynamic business world. While most companies still rely on a traditional business phone system to communicate, these systems cost them both time as well as money.
This is why many businesses have switched to a VoIP (Voice over Internet Protocol) or hosted business phone system to connect with their customers, partners, and employees worldwide. Opting for this new phone solution not only enables businesses to improve communication but also brings with it numerous other benefits.
In this blog, we have listed a few key reasons why companies should switch their business phone system in 2022.
What is a Business Phone System?
A business phone system is a multi-line telephone system or a network that enables businesses to meet their unique communication needs. It allows businesses to handle high call volume and comes packed with several advanced features that enable agents to manage all calls efficiently. Whether you’re a small business or a large enterprise, investing in a next-generation phone system will offer a myriad of benefits, which are discussed later in this post.
Different Types of Business Phone Systems
There are different types of business phone systems. Here’s a quick breakdown:
VoIP Business Phone System
VoIP system, as the name suggests, it’s a system that allows businesses to make and receive calls over the internet. It can help businesses save a significant amount of money on monthly phone bills. According to statistics, switching to VoIP can help small businesses reduce their startup costs by up to 90%. Furthermore, it comes loaded with several advanced calling features like call recording, caller ID, call forwarding, call routing, etc that enables businesses to streamline workflow.
Business PBX Phone System
A PBX (Private Branch Exchange) system is a type of hosted business phone system that’s often used by medium organizations and large-scale enterprises. With the help of this telephone system, the employees of a company can communicate and collaborate without incurring hefty call charges. The PBX phone system involves various features like call waiting, voicemail, automatic call distribution, multi-level IVR, call barging, and many others that businesses can easily customize based on their unique business requirements.
On-Premise Business Phone System
The on-premise phone system also called the IP-PBX phone system for a business is the system that is specifically owned, managed, and operated by the business itself. This system is either a key system or a business PBX phone system. When it comes to their installation, the on-premise telephone systems are typically installed within the office premises and are tailored based on the business needs.
Cloud-based Business Phone System
The cloud-based phone system is a type of VoIP business phone system which generally uses the internet for call routing. Given that this system is hosted by the providers, businesses are no longer required to maintain or upgrade their systems manually. Also, these systems offer great flexibility and scalability by allowing businesses to add or remove lines based on the requirements.
How Does a Business Phone System Benefit Your Company?
The new-age business telephone system is different from the traditional communication methods. Below are some benefits of using a phone system for running a business:
Cost is one of the most critical factors for businesses that help in determining the best business phone system. There is no denying that landline phone systems are less expensive. However, the bill amount for local and international calls is quite huge. Whereas, by switching to a VoIP business phone system, businesses can reduce their telecom costs. As per the Gartner report, VoIP costs can be expected to reduce annually by 5%.
Boosts agents’ productivity
As these systems automate several processes and entail features like click-to-call, auto-provisioning, etc, it allows agents to save a lot of their time on manual calling and utilize that time in interacting with customers to drive sales and revenue. Adapting a business VoIP phone system can help save an average of 32 minutes per day per call. Besides, these systems provide businesses with real-time analytics and reports on query types, resolution time, call hold time, agents’ idle time, and many others. Having access to such detailed information, call center managers can make effective business decisions, improve processes, plan resources, and evaluate further business plans and opportunities.
In this post-pandemic business landscape, agility for business has become important more than ever. As most companies have moved to either remote working or hybrid models, they need to choose a phone system that ensures scaling the resources as per the requirements. Phone systems like VoIP and hosted PBX offer a great level of scalability to businesses to add or remove lines anytime when needed.
A Business VoIP phone system enables companies to improve their flow of work and communication globally as it allows global connectivity. For businesses that operate worldwide and have customers across the globe, it’s even more important for them to make a switch to such advanced business systems. Utilizing this phone system, the call center agents of a company working remotely can make or receive calls from anywhere.
Get Communication Right with a Business Phone System!
The above-mentioned benefits of the business phone solution show the unlimited potential as its integration can benefit businesses of all sizes and sectors. As the world has witnessed significant changes in the past few years, from customer demands to the way businesses operate, everything has changed dramatically. Therefore, in today’s business environment, it’s imperative for businesses to onboard new-age technologies to grow, succeed and gain a competitive edge.
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If you’re a small or a large business, looking to equip your team of call center agents with a VoIP or a hosted business phone system, consider opting for HoduCC and HoduPBX by HoduSoft, a leading UC provider. By offering next-generation, innovative products, HoduSoft ensures to make business communication and collaboration seamless. If you want to know more about the products, pay a visit to their official website.